Covid-19

We are continuing to provide our usual high level of service in a safe and responsible way. Your normal service should not be affected, however we do ask for your patience and understanding during this time. Our procedure for site visits is outlined here.

Customer Support

Here you can browse through our support section. You will find some helpful advice, downloads and solutions to some common problems. To report a problem with your device, call us on 01795 532024 and we will respond usually within 4 working hours.

Customer Help Section




Installing your printer software: Walkthrough Guide

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How to install a printer driver


If you wish to install software on your PC to enable you to print, you can follow along to this handy video we've created which takes you through the process step-by-step.

Video
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Top 5 ways to prevent paper jams


Paper jams are one of the biggest causes of frustration in a busy office. Some jams faults can only be repaired by a qualified technician. But it is worth checking if you are doing everything you can to help prevent jamming before you pick up the phone.

More
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Setting up Scan to PC


A step by step guide on how to set up scanning to a network folder on a Develop/Konica MFD. Includes how to correctly set up and share a network folder on your PC or server and also how to configure your machine to enable it to scan to that folder. Download the PDF guide here.

PDF Guide
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Please place paper in bypass tray!


If you have had this message appear on your photocopier display, you may be interested in reading this guide on Paper Type Errors. It is a common problem that can easily rectified by setting up your printer driver and machine correctly. Download the PDF guide here.

PDF Guide
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How to add new scan destinations


Here is a handy guide on how to add new scanning destinations to your Develop / Konica MFD. This is useful information to have every time you need to add a new member of staff to your scan list or a new supplier for example. Download the PDF guide here.

PDF Guide

Downloads

Develop

To find the latest software available for your Develop product please visit the Develop Download Centre.


Konica

To find the latest software available for your Konica product please visit the Konica Download Centre.