Windows has got it all wrong

Go to your Control Panel > Devices & Printers (search Control Panel from your start menu). If your printer has numbers and letter in brackets at the end of it’s name, like the one pictured above, it’s likely to have been auto-installed by Windows. Unfortunately, well-intentioned though your operating system might have been, it has done it all wrong.

Windows installed the wrong printer driver

If Windows does not have the correct printer driver software pre-installed, it will simply choose an alternative. Often, even if you do have the right software, Windows chooses to ignore it. Most of the time, it will use the Microsoft IPP Class Driver. Not helpful if you want to use all the feature of your super duper multi-functional device to it’s full potential. Most of those features won’t be accessible, and you’ll only be able to choose basic functions.

Right-click on your printer icon and choose Printer Properties. Choose the Advanced Tab and you will see something like the image above. If the driver doesn’t match your printer model, you have found problem number one.

Windows has used a WSD type IPP port

Here is the major issue. WSD (Web Services for Devices) uses IP (Internet Protocol) to connect as well as monitor devices and printers, and was designed to make life easy when it comes to installing printers. WSD is a protocol that is designed for automatic discovery, setup and control of printers and other devices. The problem is, it just doesn’t work properly. You might find it works for a while, but something will break the connection – usually a “low paper” message or “low toner” message that the printer sends out to the PCs. As soon as this happens, the printer may show as offline, and might even freeze up, preventing everyone on the entire network from printing.

How can I fix this?

The best thing you can do is delete the printer and start again. Installing the printer with the correct software and using an IP port will give you the most stable, trouble-free operation. If you are not sure how to do this, you can follow along to the instructions on our video: How to install a printer driver for your Konica Minolta device.

Customers of Salix Copiers can call us on 01795 532024 for assistance.

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We recommend using a proper PDF handler such as Adobe Reader for this task. Adobe Reader is free to download and install. Please check with your network administrator before making changes to your system. Once installed, you must set Adobe Reader as your default app for opening PDF documents. You will be directed to do this during installation.

The post Errors printing PDF Documents appeared first on Salix Copiers.

If you wish to install software on your PC to enable you to print, you can follow along to this handy video we’ve created which takes you through the process step-by-step.

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If you are experiencing issues where printing to network printers seems to have suddenly stopped working, this may have been caused by a Microsoft update designed to address the PrintNightmare vulnerability in Windows 10.

The updates associated with the new PrintNightmare security update and the subsequent network printing problems are:

• KB5005568 (Windows Server 2019)
• KB5005613 (Windows Server 2012 R2)
• KB5005627 (Windows Server 2012 R2)
• KB5005623 (Windows Server 2012)
• KB5005607 (Windows Server 2012)
• KB5005606 (Windows Server 2008)
• KB5005618 (Windows Server 2008)
• KB5005565 (Windows 10 2004, 20H2, and 21H1)
• KB5005566 (Windows 10 1909)
• KB5005615 (Windows 7 Windows Server 2008 R2)

Our recommendation is to speak to an IT company to resolve this issue for you. Some people have simply rolled back the update, but whilst this does fix the issue, it leaves your network unprotected from a known vulnerability. Microsoft are still working on a solution to this but, as it stands, it appears the current workarounds would need to be performed by qualified IT personnel.

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Mobile printing and scanning app

ineoPRINT, a free app for iOS and Android smartphones or tablets, is a fast and easy-to-use solution to the mobile printing needs of office users in particular. After downloading the app to a smartphone or tablet, you can use ineoPRINT to print documents on or scan documents from a wide variety of office devices in DEVELOP’s ineo range via a Wi-Fi connection – two key functions that take much of the hassle out of everyday office work.

Document management function

Another convenient feature of ineoPRINT is that you can use the app to store and manage documents conveniently in just one place. And you can even access the main cloud storage platforms like Dropbox, Evernote, iCloud, Google Drive, SharePoint and Office 365 if your documents are stored there. Besides, a QR code device discovery function ensures you can conveniently locate the ineo system you want to print from.

Download the ineoPRINT App now – it is available free of charge from App Store and Google play. Benefit from a more flexible and innovative work style from today.

Nothing could be simpler

ineoPRINT is perfectly easy to use and simple to connect up to an ineo device – manually by entering the device’s IP address or DNS name, automatically by selecting the right device from a list of all devices in the network, or just as conveniently via the QR code scanning function for instant discovery of the most convenient ineo device.

Generate your individual QR code

Description

ineoPRINT is very intuitive to use, easy to understand and free of charge – clear evidence of how DEVELOP is always concerned to put the customer first and offer the best possible service.

Key features

• Direct printing from and scanning to most ineo devices via Wi-Fi
• Convenient storage and managing of documents via [My Documents]
• Connects to most popular cloud storage platforms: iCloud, Google Drive, Dropbox, Evernote, SharePoint and Office 365
• Web browsing and printing of web screenshots
• Flexible discovery of ineo devices:
• Manually via IP-address or DNS
• Automatically, with all networked devices discovered and displayed in the app
• Add a QR code to each ineo system and scan it with ineoPRINT for instant discovery and printer/scanner connectivity
• Preview function for print and scan files

Key benefits

• Makes a more flexible and innovative work style possible
• One mobile app to store, manage, print and scan business documents – easy access to required documents at any time and place
• Intuitive usability for greater productivity

All brand and product names may be registered trademarks or trademarks of their respective holders and are hereby acknowledged.

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For a direct pairing between mobile terminal and printing system.

1.  Look for a WiFi network and press on Wi-Fi Direct.
2. Look for for the Wi-Fi Direct devices in scope.
3. Select your system to connect to it. You are ready to print on this system from your mobile.

Necessary options
UK-208(ineo xx4e), UK-215 (ineo xx7 and xx8), UK-216 (ineo+ 3851FS/3851/3351), NC-P03 (ineo+ 3850FS/3850/3350/3110/3100P/ 4750/4050). Please note that additional mount kit or USB interface kit may be required.

Note
– Up to five units can be connected at one time. (only one unit with A4 models)

Supported OS

Mobile devices supporting WiFi Direct

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Necessary options:
UK-208(ineo xx4e), UK-215 (ineo xx7 and xx8), UK-216 (ineo+ 3851FS/3851/3351), NC-P03 (ineo+ 3850FS/3850/3350/3110/3100P/4750/4050). Please note that additional mount kit or USB interface kit may be required. 

Note:
– Up to five units can be connected at one time. (only one unit with A4 models).

The post W-LAN Access Point Mode appeared first on Salix Copiers.

• You can search automatically for different MFPs on the same network.
• You can print documents such as e-mails, photos and web pages from MFPs which are compatible with the Mopria Print Service via a wireless LAN.
• You can set the number of prints and also change colour and b/w settings.

1. Open a document or web page.
2. Click on the Share button, and on ‘Print’.
3. Select the Mopria printer, adjust the settings and press on ‘Print’.

What is the Mopria Alliance?

To make mobile printing easier and more productive, DEVELOP has worked as a board member on the management team of the Mopria Alliance – a non-profit industry organisation dedicated to simplifying the process of mobile printing from tablets, smartphones and other mobile devices.

With intuitive interface and simple uniform commands, mobile users benefit from Mopria-certified products, common standards and transparent interoperability. For more information, including a complete list of Mopria certified printers, please visit: http://www.mopria.org/

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• You can automatically search for and print to devices on the same network as your iPhone or other Apple device.
• Data can be sent via a wireless LAN to AirPrint-compatible devices for printing of files such as e-mails, photos and web pages.
• You can set the number of copies to be printed and single or double-sided printing.

Printing with AirPrint is simple and intuitive:

1. Open a document, email or photo on your device.
2. Tap the Share icon and select Print.
3. Select the printer from the list and start the print job.

As the workplace becomes a more flexible, mobile environment, we can help you adapt by using the latest technology.

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1. Store your paper in a warm, dry place

Damp paper is one of the major culprits when it comes to problems with photocopiers and laser printers. When paper is left in the tray or stored incorrectly and exposed to the environment for a period of time, moisture from the air is absorbed into the fibres of the paper. This can cause a number of problems. Firstly, it can cause the feed rollers to slip on the paper, mainly because damp paper sticks together in the paper tray and is harder for the copier to separate. Secondly, it can cause the paper to curl which makes it harder to feed through the twists and turns in a copiers paper path. This is particularly critical with duplex (double-sided) printing. To check if damp paper is the cause of your fault, try a fresh packet of paper in your machine.

To prevent damp paper -Find a warm, dry place to store your paper. Store it wrapped in its original, moisture-proof packaging when not in use. Some photocopiers are supplied with plastic ziplock bags for paper storage. Only take from the packet what you are likely to use in the next day or so. Only buy paper that comes in reams or packets (usually 500 sheets). Do not buy paper supplied loose in boxes of 2500 sheets unless you regularly get through boxes in a couple of days. If you have a dedicated print room, consider using a dehumidifier to draw the moisture from the air.

2. Buy good quality paper

Low grade, budget paper can cause all sorts of issues in photocopiers and laser printers. Poor quality paper can leave excessive paper dust build up inside your machine which will cause jams and image quality problems over time. This is often the case with recycled paper especially. The quality of the paper grain can cause feed issues too. Make sure you buy a good quality paper that is suitable for high volume laser printing. Buying cheap paper is often a false economy as your copier will have more downtime and will ultimately need to be replaced sooner.

3. Use appropriate media

Most manufacturers will recommend a standard weight paper of 80gsm for reliable performance on most photocopiers, laser printers and multifunction devices. Check your products specifications to make sure you are using the recommended media. Also be sure that your paper is suitable for use in photocopiers and laser products. Photocopiers use heat and pressure to fuse toner to the paper so it is vital that appropriate media is used. Inkjet paper must never be used as, not only will it cause jams but it will damage the components inside the machine.

Adhesive labels are another commonly misused media. Labels must be suitable for your product to avoid a nasty mess inside your machine and should be of good quality. If you have an alternative way of printing labels that won’t potentially cause hundreds of pounds worth of damage to your machine, for example, a cheap desktop laser printer, use that instead.

4. Set up your machine correctly

Always use the correct paper tray for special media. Envelopes, labels and card can often be fed by your machine but usually, this is through a designated special media tray or bypass tray, that have rollers designed for these types of media. Check that you are using the right tray for your media and that you have told the machine what you are feeding through it. Often, printers will adjust speeds, temperatures or other factors to achieve the right result with different media so it is imperative that you enter the paper type in the paper tray settings.

Most devices these days will have intelligent paper trays to determine the size of paper loaded into it. Some, however, will still require you to manually enter the paper size. Incorrect entry or detection of paper sizes will result in jams because the machine will detect paper at unexpected locations and assume a misfeed.

5. Load your paper carefully

This may sound obvious but it is surprising how many times poorly loaded paper is the cause of a jamming fault. Paper should be stacked straight and even in the tray and never overloaded. The guides in the tray should be touching the paper on all sides. This is vital for automatic size detection in intelligent trays and also to avoid skewing.

Some people feel that fanning and separating the pages before placing them into the tray will help prevent jams. In reality, unless you have damp paper, you are more likely to cause jams by fanning the pages because in doing so you are generating static between the sheets, making them stick together.

Lastly, check to see if your brand of paper indicates a “first print side”. Due to processes in the manufacture of the paper, it will perform better if loaded with the first print side the right way up, usually face up.

If you are having problems with paper jams it is worth checking through this list to see if any of the steps above could solve your problem. If everything seems to be in order then you may need to contact us to fix your problem.

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